FAQ

How are your hats made?
Caps and leathers are entirely hand sewn, wool hats are hand embroidered and assembled on a 1940's-era Singer, and then finished by hand. Working with reclaimed materials assures that no two hats are identical.  Yours will be slightly different than the photographs on this website. 

Do custom hats cost more than the One-of-a-kinds that you have in stock?
My hats are priced the same regardless of whether they are in stock or custom made. I consider all of my hats 'custom', some of them just haven't found their owners yet.   I will gladly send fabric swatches and additional embroidery designs before you place your order.  If you are looking for additional inspiration, click on the following links to my portfolios on Facebook:

Historically Inspired
Time Traveler's Collection
Garden Inspired
Architecturals
Kitty Hats from the Women's March
Kuffe makeovers for Homebody Kabul
Caps for Real Change

How long does it take you to make a hat?
Caps generally take around 4 hours, lined hats take between 6-12 hours, and Imperials can take up to 24 hours to craft.  If you place a custom order with very specific colors or materials, it can take me a couple of weeks to gather those materials before I can even start your hat.  There is also a lot of time involved in processing recycled materials, from shopping for coats, to tearing them apart, laundering and then inspecting them for suitability.  

You are ordering a one-of-a-kind hat from reclaimed materials which will not be identical to the photos on my website. I will confirm the details of your order before I make your hat, and will gladly send fabric swatches before you place your order.  

What types of payment do you accept?
I accept payment in U.S. funds which you may pay by VISA, MasterCard and PayPal. Please provide your correct billing address and phone number to avoid delays with your order.

I also accept money orders, personal and business checks payable to August Phoenix. Please allow 5 days for your check to clear before your order is shipped.  There is a $35 fee for returned or NSF checks.

What about shipping?
I am currently offering free within the continental U.S. via UPS Ground or USPS 3-Day. Please contact me if you need a quote for overnight shipping. Please email me for shipping quotes if you are outside of the US. Please allow 4-6 weeks for custom orders. One-of-a-Kinds are in-stock and usually ship 3-5 business days after your payment is confirmed.

Do you have a return policy?
You may return your hat via US Priority Mail or UPS Ground within 30 days for alteration, exchange or refund.

Do you guarantee your work?
I guarantee my work for 5 years from purchase for damage due to normal wear and tear.  Excessive wear or abuse is not covered under this warranty. I also offer refurbishing services for hats "off warranty" or which have been heavily damaged (most often by pets), please contact me for details.

Other questions you might have:

Notifications and Privacy: 
 
I respect your privacy and do not share your information with others. Other sites accessible through this one (PayPal) have their own privacy policies and data collection practices. Neither I nor my company are responsible for the actions of third parties.

Fraud Prevention: 
I NEVER ask for your credit card or bank information via email. Such requests are phishing and should be immediately deleted. This site is hosted on a secure server which protects your information by encryption and firewalls. "Cookies" are used to track your session so that you may retrieve your shopping cart at any time until you leave my site.

Philanthropy: 
I donate a percentage of my (non-dedicated) sales to the International Rescue Committee in their efforts to assist and relocate refuge families who are in crisis in over 40 countries and 25 U.S. cities. I have dedicated half of the purchase price of my KittyHats to Planned Parenthood through 2017, and expect to offer other hat styles as dedicated fundraisers for other non-profit organizations in the coming months.

Copyright:  
Images and content on this site are the property of Heather Daveno and August Phoenix ©2017. All rights not expressly granted herein are reserved.  Copyright infringement may result in criminal or civil penalties. I reserve the right to make changes to this site and these Conditions at any time ...